Lemonvita
Return & Refund Policy
This policy outlines Lemonvita's terms for returns, exchanges, and refunds.
Eligibility
Warning
This return policy applies only to orders placed through the official Lemonvita website at www.lemonvita.co with a valid order number. If you purchased from an authorized seller, please contact the place of purchase directly for refund requests.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Note
To start a return, you can contact us at info@lemonvita.co.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@lemonvita.co.
Return Shipping & Approval
Warning
Return shipping costs are the customer's responsibility. Shipping fees, customs duties, and any related taxes are not covered under our return guarantee and are non-refundable.
All returns must be pre-approved. Please submit your return request via info@lemonvita.co and wait for confirmation before sending back any items. Returns sent without prior approval will not be processed.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Warning
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@lemonvita.co.
By submitting a return request, you confirm that you have read and agree to all terms outlined in this Return & Refund Policy.